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  Contact us
  
  If you have concerns or concerns about your Mortgage account, here are convenient ways to call us:
  
  Client service
  
  ( Includes an automated action at any time)
  
  - Phone: 1-800-848-9136
• We accept operator relay calls.
• Client Service in Spanish: 1-855-280-4198
  
  Online or mobile banking support
  
  - Phone: 1-877-242-7372
• We accept operator relay calls.
• Outside the U.S.: 1-713-262-3300
  
  Homeowner's insurance inquiries
  
  Phone: 1-877-530-8951
  
  Residential or commercial property tax inquires
  
  Phone: 1-877-314-6353
  
  Financial hardship assistance
  
  Phone: 1-800-848-9380
  
  Representatives are readily available:
  
  - Monday - Friday: 8 AM - 8 PM ET
• Saturday: 9 AM - 6 PM ET
• Sunday: Closed
  
  Refinance or apply for a mortgage
  
  See our existing purchase rates and refinance rates. If you are interested in taking the next step to get preapproved, begin online or call us at 800-447-1101.
  
  Chase Employees
  
  Chase employees interested in a home purchase or refinance need to go to the Employee Financial Services page on the Intranet or call us at 866-421-5487 (only for Chase staff members).
  
  For NY customers:
  
  You might submit complaints about your Servicer with the New York State Department of or obtain further details from the department by calling the department's Consumer Help Unit at 1-800-342-3736 or by going to www.dfs.ny.gov. You might likewise submit problems straight with Chase by calling 1-800-848-9136 or writing to Chase, Mail Code LA4-6475, 700 Kansas Lane, Monroe, LA 71203. Chase is not registered with the Superintendent of Financial Services.
  
  Email
  
  You can send us a safe message or question about your mortgage when you sign into your Chase account. We'll react within 1 business day.
  
  Mail
  
  If you desire to send us a file or send a demand, you can publish it to our safe and convenient file center or mail it to an address below:
  
  Customer Care Inquiries (through the U.S. Postal Service, consisting of Certified Mail)
  
  Mail Code LA4-6475
  
  Home Lending Credit Bureau Disputes
  
  Mail Code LA4-6945
  
  Exclusive address for Notices of Error, Requests for Information, and Qualified Written Requests
  
  If you wish to connect with us to get details about your mortgage loan or to inform us of a mistake on your account, compose to:
  
  Chase
  
  Mail Code LA4-6911
  
  700 Kansas Lane
  
  Monroe, LA 71203
  
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  Chase Home Lending
  
  We provide a range of mortgages for buying a brand-new home or re-financing your existing one. New to homebuying? Our Learning Center offers user friendly mortgage calculators, educational posts and more. Our ultimate guide for first-time homebuyers provides an overview of the process from start to end up. And from looking for a loan to handling your mortgage, Chase MyHome has whatever you require.
  
  Buying a House
  
  Whether you're determining just how much home you can manage, estimating your month-to-month payment with our mortgage calculator or searching for preapproval for a mortgage, we can assist you at any part of the home purchasing process. See our current mortgage rates, low deposit options, and jumbo mortgage loans.
  
  Refinance
  
  Refinance your existing mortgage to reduce your month-to-month payments, pay off your loan sooner, or gain access to money for a big purchase. Use our home value estimator to approximate the current value of your home. See our present refinance rates and compare re-finance alternatives.
  
  Affordability
  
  Our affordable financing alternatives, consisting of FHA loans and VA loans, assistance make homeownership possible. Have a look at our cost calculator, and look for property buyer grants in your area. Visit our mortgage education center for valuable tips and information. And from using for a loan to managing your mortgage, Chase MyHome has you covered.
  
  Home Lending Customer Service
  
  Go to Chase mortgage services to handle your account. Make a mortgage payment, get details on your escrow, send an insurance claim, request a reward quote or indication in to your account. Go to Chase home equity services to manage your home equity account.
  
  About Chase
  
  Chase serves millions of individuals with a broad variety of items. To read more, check out the Banking Education Center. For questions or issues, please contact Chase client service or let us know at Chase grievances and feedback.
  
  - Fair Lending
• SAFE Act: Chase Mortgage Loan Originators
• Home Mortgage Disclosure Act (HMDA).
• Help For Homeowners.
• For New York City Customers.
• Non-Traditional Mortgage Disclosure (NTMD)( PDF)
  
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